Frequently Asked Questions
Product Questions
What products do you carry?
We specialize in premium outdoor power equipment including Segway Navimow robotic mowers, SnowEx spreaders, Stinger aerators, and compatible accessories for residential and commercial applications.
Do you offer local pickup?
Yes! We offer local pickup at our northeast location for all products. Select the pickup option at checkout for heavy equipment and larger items.
Can I order online for delivery?
Absolutely. We ship across the United States through our online store. Shipping options and rates vary based on product size and your location.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Heavy equipment may require additional processing time. You'll receive tracking information once your order ships.
Do you ship internationally?
Currently, we only ship within the United States.
Orders & Returns
What is your return policy?
We accept returns within 30 days of purchase for most items in original condition. Heavy equipment and special orders may have different terms. Please contact us for specific return authorization.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can also check your order status in your account dashboard.
Technical Support
Do you provide product support?
Yes, our team can help with product selection, specifications, and basic troubleshooting. For warranty service, please refer to the manufacturer's guidelines included with your product.
Are installation services available?
We provide guidance and resources for product setup. For professional installation, we can recommend qualified local service providers in your area.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for secure checkout.
Do you offer wholesale or B2B pricing?
Yes! We work with commercial clients and offer wholesale terms. Please contact us directly to discuss volume pricing and business accounts.
